Customer Service – Company Policies
Total customer satisfaction is our goal. Please call with any problems or feedback.
Contact a Stucchi Sales representative to learn more about how to source Stucchi products.
How to order from Stucchi USA Inc.
We prefer orders to be faxed or e-mailed using the Stucchi “Order Code” to eliminate any possible errors. Our technical staff is available to take your order, assist you in finding the correct part, or answer any questions.
Delivery / Shipment of orders
Every order received is treated as a rush order. You tell us how fast you need it! Standard orders accepted until 4:30pm for same day shipment. UPS Red orders are accepted until 5:15pm Central Time for same day shipment.
Price Quotes / Non-Catalog Items
Stucchi is constantly adding parts to its product offering. If a non-inventory or specialty part is not listed in the catalog and is needed, please fill out the technical data page in the back of the catalog and fax or mail the information along with a sample if possible. Call us for price and availability on your hard to find items. Formal quotations for products are furnished upon request.
Our credit terms are Net 30 days, less 1% 10 days. Accounts outstanding over 30 days are reviewed daily. All accounts that reach 30 days past due from invocie date will be changed to a COD account until past due amounts are paid. At 45 days past due all orders & backorders will automatically be put on credit hold until full payment is received. Payment for products is in U.S. dollars.
Contact customer service to obtain a Returned Material Authorization (RMA) number. Our Receiving Department cannot accept a return without a proper number. Parts must be returned within 30 days of receipt of goods. Returned goods are subject to a 20% restocking fee. All returns are subject to inspection and may be rejected if not in resaleable condition.
Minimum Order and Invoice
All orders for less than $100.00 are subject to a minimum net charge of $100.00 plus shipping costs, unless waived by seller.
Regardless of the billing method or the party selecting the carrier, risk of loss shall pass to Buyer upon Seller’s delivery to a carrier. Delivery dates are approximate only and the seller shall have no liability for delays in delivery.
Stucchi manufactured products are warranted to the original user against defects in material and workmanship under normal use and proper installation (see Stucchi engineering CD for correct handling instructions) for one year after date of purchase, or 2000 operating hours, whichever comes first. The Seller’s sole obligation under this warranty is limited to repairing or replacing, as hereinafter provided, at its option any product found to Seller’s satisfaction to be defective upon examination by it within 30 days of discovery of defect. This warranty will not apply to any product that has been subject to abuse, accident, misapplication, or negligence. Warranty will not apply to altered products, repaired by someone other than seller and normal maintenance services and replacement of service items. Seller disclaims all warranties, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose and any other obligation or liability. Stucchi strives to maintain the highest quality products to limit field service time due to failures in performance. If however, there is a need to return product, Stucchi’s return policy requires a Returned Material Authorization (RMA) number.
This agreement shall be construed to be between merchants. The laws of the State of Illinois shall govern any questions concerning its validity, constriction of performance.